Below are answers to the most common questions asked about using ARTAP, an augmented reality enabled application by Helsinki Contemporary. If you can’t find what you’re looking for, please don’t hesitate to ask us.

What is the difference between 'LIVE VIEW' and 'PHOTO VIEW'?

You can view the artwork either in 'LIVE MODE' or 'PHOTO MODE'.

'LIVE VIEW' shows the artwork in a live camera mode and allows you to view the selected artwork on your device screen from multiple angles and distances.

'PHOTO VIEW' allows you to take a picture of a preferred view in the room and try different artworks in this picture without scanning the marker again.

The artwork appears to be tilted, not perpendicular or not level

Ensure that the 'wall spot marker' (marker) is placed firmly on the wall and level, as small errors will make the artwork appear tilted, and be particularly noticeable when viewing large works.

Application does not recognize my marker

Recognition of the marker depends on many factors: 

  • Use the app in a well-lit space – the darker the room, the harder it is for the app to recognize the marker.
  • When scanning, stand 1 metre from the marker. Once the app has recognized the marker, you can move backwards – up to 10 metres, depending on the lighting conditions.
  • Ensure there is no spotlight pointing directly at the marker, as this will “blind” the camera and the app will not recognize the marker.

The artwork appears to be facing the wrong way

See questions above. If these steps do not help, please return to the previous screen by pressing the small left-pointing arrow in the lower-left corner. Then press 'LIVE VIEW' again. This will prompt the application to re-scan, which usually helps.

My photos are not stored on the camera roll

After taking a photo of an artwork on your wall, remember to save it by pressing the share icon in the lower-right corner.

Image is grainy when viewing artwork in ARTAP

This is due the differences in the different camera modules in the devices. Usually the newer the device, the better the camera is. Ensure that lighting conditions are well met in the environment the ARTAP is used in.